Contact Us

Contact us

Our customer service team handles product questions, order updates, returns and delivery issues. We reply to every message, usually within one business day.

Contact details

Email
jemafit404@outlook.com

Phone
+86 147 3881 3539

Company
Shanghai Jialimei Technology Co., Ltd.

Company address
Room 101J, No. 12, Lane 1661, Jialuo Road, Jiading District, Shanghai, China

Customer service hours
Monday to Friday, 09:00-18:00 (GMT+8). Weekend and public holiday messages are answered by email within 24 hours.

Before you write

For order questions, please include your order number (it starts with # and appears in your confirmation email). For returns, include the item name and the reason so we can send the right instructions in the first reply.

Response times

Emails sent during service hours are normally answered the same day. Messages received overnight or at weekends are answered within 24 hours. Phone enquiries are answered during service hours only.